Customer Support Executive - ECommerce Process (1-3 Yrs) Bangalore (After-Sales/Customer Service)

Job Title: Customer Support Executive - Flipkart ProcessJob Category: BPO / Voice ProcessShift Timings: Rotational ShiftsEmployment Type: Full-TimeWork Type: Work from Office (Kadubeesanahalli, 560103)Job Description:We are hiring energetic and customer-focused professionals for the Flipkart Voice Process. This is a full-time, on-site role designed for individuals who are passionate about delivering excellent service and communication.As a Customer Support Executive, you will be responsible for managing customer queries via inbound or outbound calls, maintaining service levels, and ensuring customer satisfaction for one of India s largest e-commerce brands - Flipkart.We are looking for candidates who have at least one year of experience in any domain, possess strong communication skills in both English and Hindi, and are comfortable working in a fast-paced environment. Immediate joiners are highly preferred.Key Responsibilities:- Handle customer queries and complaints via calls professionally and promptly- Maintain service quality as per Flipkart standards- Ensure quick resolution and customer satisfaction in every interaction- Update call records and maintain accurate documentation- Coordinate with internal teams to ensure issue closure- Meet performance targets including attendance, quality, and productivityEligibility Criteria:- Minimum education: 12th pass (Higher Secondary) or above- Minimum 1 year of experience in any field/domain- Strong fluency in both English and Hindi (verbal communication)- Must be willing to work in rotational shifts- Immediate joiners will be given priority (ref:updazz.com)

Payroll Type : Permanent