Growth Consultant - Customer Success - SaaS (1-5 Yrs) Bangalore/Mumbai/Delhi NCR (IT Sales)

Passionate about customer obsession ? We live and breathe it! If you re a curious soul ready to roll up your sleeves and solve customer challenges, we have a treat for you!We re after hardworking, high-energy, and innovative folks who thrive on teaming with enterprise clients to crack those tough nuts. Join us and be part of a team dedicated to delivering outstanding customer experiences!Profile - Growth Consultant - Customer SuccessLocation - Bangalore/ Delhi NCR/MumbaiRoles and Responsibilities:- Handling end-to-end implementation of Client , a leading SaaS/cloud-based supply chain automation product for the FMCG industry.- Understanding of software architecture and configuration of the product to match customer requirements.- Working with Master data, assisting with service requests, and troubleshooting problems with data.- Client Interaction- Handle clients and communicate clients requirements to internal teams.- Coordinate with respective stakeholders and provide technical assistance to clients within SLA.- Helping customers generate reports and offering thorough expertise to customers on the product and its usage.- Document the client s requirements and get a sign-off.- Quality check of deliverables and conduct UAT with the client and get sign-off.- Ensure the user s adoption post-go-live and share a regular update with the client.Requirements :- Excellent communication skills (Written and Verbal), strong documentation skills- Computer and mobile-savvy with moderate knowledge of MS Excel.- Understanding of the FMCG business model.- Willingness and eagerness to work in a high-pressure fast-growing start-up environment- Experience in SaaS Product Onboarding and support will be an added advantage.What is it like to work with our Customer Success team?- The Mantra of getting ahead is getting a kick out of everything you do!- Spreading our wings overseas.- Work with highly ambitious, and result oriented people from across the globe.- Own and develop your own strategies and Fly with them!!- Be a pillar of a fast-paced high growth business that gives you the opportunity to manage projects for Fortune 500 companies and other enterprise clients across the globe.- Become the key consultant and get an in-depth insight about the vertical by becoming an expert in the Vertical.- Drive business outcomes by helping customers shift to mobile first technologies, and impact the lives of numerous people. (ref:updazz.com)

Payroll Type : Permanent