Associate - Customer Support (0-5 Yrs) Indore (After-Sales/Customer Service)

Job Description: Customer Support Associate (Walk-In Drive)We are excited to announce a Walk-In Drive for Customer Support Associates in Indore (Vijay Nagar). This is an excellent opportunity for enthusiastic individuals looking to build a career in customer service, whether you are a fresher or have prior experience. We are conducting bulk hiring with immediate joining, so candidates who are ready to start right away are highly encouraged to apply.As a Customer Support Associate, you will be the first point of contact for customers, responsible for delivering a high-quality service experience. Your primary role will involve handling customer queries, resolving issues, and ensuring customer satisfaction through effective communication. This position requires strong interpersonal skills, patience, and the ability to handle different customer situations professionally.Key Responsibilities:- Handle inbound and/or outbound customer calls, emails, or chats in a professional manner- Understand customer concerns and provide accurate and timely resolutions- Maintain a positive, empathetic, and professional attitude toward customers at all times- Follow company guidelines and processes while addressing customer queries- Escalate complex issues to the appropriate team when necessary- Maintain proper documentation of customer interactions and feedback- Meet daily/weekly performance targets such as call quality, resolution time, and customer satisfactionEligibility Criteria:- Minimum qualification: 12th Pass / Undergraduate / Graduate- Open to freshers as well as candidates with at least 6 months of experience in customer service or related fields- Good command of English (both verbal and written) is mandatory- Basic computer knowledge and typing skills required- Willingness to work in rotational shifts (6 days a week)- Day shifts available for female candidatesSkills Required:- Strong communication and listening skills- Problem-solving ability and customer-first mindset- Ability to work in a fast-paced environment- Team player with a positive attitude- Adaptability and willingness to learnWork Details:Location: Vijay Nagar, IndoreInterview Mode: Walk-InWorking Days: 6 days a week with one rotational offShift Timing: Rotational shifts (with day shifts for female employees)Joining: Immediate joiners preferredSelection Process:The selection process is simple and designed to be quick:Walk-In InterviewBasic HR ScreeningCommunication/Skill AssessmentFinal SelectionThis role offers a great platform to kickstart or grow your career in the customer service industry. You will gain valuable experience in communication, problem-solving, and client handling, which are highly transferable skills across industries.Please note: This is a genuine hiring opportunity, and no charges or fees are required at any stage of the recruitment process.If you are passionate about helping people and looking for a stable and growth-oriented career, we welcome you to attend the walk-in drive and take the next step in your professional journey. (ref:updazz.com)

Payroll Type : Permanent