Voice Process Executive Navigate the Globe of BPO Success

Voice Process Executive Navigate the Globe of BPO Success Job Description Experience: 0 to 3 yrs Salary: Based on Company Norms Education: 8th, 10th, 12th or Above Location: In And Around Chennai Your Duties: Inbound/Outbound Support: Manage a large number of incoming calls (Inbound) to address client issues or make outgoing calls (Outbound) for follow-ups, sales, or verification. Query Resolution: Use the appropriate tools and techniques to actively listen to the needs of your customers and give accurate, valid, and comprehensive information. Technical troubleshooting: Assist clients in resolving problems pertaining to goods, applications, or services by guiding them through fundamental technical procedures. Documentation & CRM Logging: Keep thorough and precise records of all conversations, remarks, and actions made with customers in the CRM system. Escalation Management: When a normal resolution is not feasible, identify and escalate high-priority issues to the Team Lead or specialist departments. Soft Skills Excellence: Uphold a professional "Telephone Etiquette," making sure that each caller is treated with courtesy, assistance, and cultural sensitivity. Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: We invite you to apply and explore this exciting opportunity! Warm Regards, HR - Maria