Help Desk Support Role (2-6 Yrs) Lucknow (After-Sales/Customer Service)

Job Description - Desk Support ExecutivePosition: Desk Support ExecutiveDepartment: Operations / Customer SupportLocation: LucknowReporting To: Team Lead / Manager - OperationsSalary: As per Industry Norms Lunch BenefitApply Now: Send your updated resumeJob SummaryTo provide professional desk support to clients by handling inquiries, email communication, application coordination, and service assistance related to LEI registration and renewal processes, ensuring timely resolution and high customer satisfaction.Key Responsibilities- Handle client queries via email, WhatsApp, and calls in a professional manner- Guide clients on LEI application, renewal, update, and payment processes- Coordinate with international clients on virtual meetings and email communication- Check application details and documents for accuracy- Track application status and provide updates to clients- Resolve client issues such as payment confirmation, pending LEI, corrections, etc.- Maintain CRM / records of client interactions and status- Coordinate internally with operations/processing team- Ensure timely response and service delivery- Maintain service quality and client satisfaction- Client Handling Areas- LEI application assistance- Renewal reminders and support- Payment verification- Document requirement guidance- Status tracking and follow-ups- Update / correction requestsEligibility Criteria- Graduate in any discipline- 1-2 years experience in Customer Support / Desk Support / Coordination- Experience in email communication with clients- Good written and verbal English communication- Basic computer and MS Office skills- Professional attitude and service orientationKey Skills- Email drafting- Client coordination- Communication skillsPreferred- Experience with international clients- Service / compliance / financial documentation process exposure- Compensation- As per company standards and experience (ref:updazz.com)

Payroll Type : Permanent