Associate - Customer Success (0-6 Yrs) Mumbai (After-Sales/Customer Service)

Responsibilities :- Customer Service: Delivering efficient and friendly responses to customer across different channels (main responsibility)- Credit Risk: Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)- Servicing & Collections: Proactively reaching out to borrowers who have missed payments- Product: Escalating customer feedback and IT bugs to help improve our product- Finance: Manage refunds, repayments, and other payment processes- General: Various administrative projects as neededQualifications :- 1-4 years of previous job experience in customer service primarily via calling- Proficient in Hindi and English communication- Passionate about our mission and our customers- Highly entrepreneurial, proactive, and willing to get your hands dirty- Excellent communication skills, both oral and written- Good grammar, spelling and punctuation- Driven by data and highly analytical, good understanding of excel preferred- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidaysBenefits of Joining:- Mission-driven, fast-paced and entrepreneurial environment- Competitive salary and equity package- A collaborative and flat company culture- Fully-paid Group Medical Insurance for you- Maternity leave- Team meals and social events- Virtual and In-person (ref:updazz.com)

Payroll Type : Permanent