AdMedia - Customer Service Role - Travel - US Process (3-5 Yrs) Any Location (After-Sales/Customer Service)

Job descriptionPFB the Job Description and Company Details.Website: www.admedia.com Headquarter: California, USAJob Location: RemoteAbout the Company-- AdMedia helps Agencies and Brands meet their KPIs and hit their ROI objectives. AdMedia s cross-channel advertising platform enables advertisers to purchase media across Video, Display, Search, Email, Social Media, Mobile and more, thus giving businesses numerous options to touch base with their customers. We operate over 1 million high-quality domains and have more than 150,000 developed websites. No other ad network on the web optimizes traffic across this many channels, and AdMedia continues to advance its technology in order to widen its reach. The company is headquartered in Burbank, California and has several domestic offices throughout the state.- At AdMedia, we believe your job description is just the starting line. Our fun, highly motivated team has pioneered the largest search marketplace outside of the major engines! We have an award-winning ad tech platform, and we compete head-to-head with Google. We re enjoying unrivaled success as a formidable disruptor in the paid online search advertising industry.Working Days - Monday to SaturdayWork Shift - 7:00 PM to 3:00 AM IST or 6:00 AM to 2:00 PMJob Description: We are looking for a Customer Service Representative to support US-based customers for the product leisure.com via calls and chat. The ideal candidate will handle travel inquiries, bookings, cancellations, and customer concerns while ensuring a smooth and satisfying customer experience. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Customer Support & Query Resolution:- Assist US customers via calls and chat for travel-related queries (flights, hotels, packages, etc.)- Handle booking modifications, cancellations, and rescheduling requests- Resolve customer concerns related to travel plans, payments, and servicesBooking & Coordination :- Coordinate with internal teams and vendors for bookings and confirmations- Maintain accurate records of bookings, changes, and customer interactions- Ensure all travel details are correctly communicated to customersDesired Qualifications :- Experience using CRM tools (Zendesk, Freshdesk, Salesforce, etc.).- Prior experience in SaaS, OTT, e-commerce, or fintech customer service.- Knowledge of payment gateways and dispute resolution processes.Benefits & Perks :- Competitive Salary- PF, Gratuity & Medical Insurance- 12 Paid Company Holidays & 24 Paid Time Off- 6 Days working and Good Work/Life Balance!- Work in a fast-paced, customer-focused environment- A Friendly & Supportive Culture! (ref:updazz.com)

Payroll Type : Permanent