Strike an Even Among Calls and Chat Semi Voice Process Executive

Strike an Even Among Calls and Chat Semi Voice Process Executive Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: Job Description: Responsibilities: Hybrid Interaction: Depending on real-time queue volumes, manage a specific division of incoming and outgoing calls (Voice) and email, chat, and ticket resolution (Non-Voice). Dual-Channel Resolution: Use email to send technical instructions, links, or official confirmations, and call customers with complex difficulties that call for quick empathy. In-Call Data Entry: Ensure 100% data correctness by updating the CRM (Customer Relationship Management) system in real-time while conversing with the customer. Information Synthesis: Examine internal databases and knowledge bases to offer precise responses, either orally or in writing. Follow-up Management: Take responsibility for a case's complete resolution, which may begin with a phone call and end with a thorough follow-up email or status report. Quality and Compliance: Keep "Call Quality" and "Written Quality" at the highest levels. Required Skills: Verbal Fluency: Strong active listening abilities and a clear, professional speaking voice with a neutral accent. Written Proficiency: Strong command of professional "Business Writing" etiquette and English grammar. Adaptability: The capacity for rapid task switching, such as switching from an intense phone conversation to a concentrated data entry or writing assignment. Typing Speed: To provide effective documentation both during and after calls, a minimum typing speed of 30 to 35 WPM is required. System Savvy: Expertise in multi-screen navigation and CRM tools (like Salesforce, Zendesk, or Oracle). Experience: 0 to 3 yrs Salary: Best in the Industries Immediate Joiner Mostly Preferred Interested Candidates Contact the HR ASAP Warm Regards, HR - Maria