Secrets of Work Non-Voice Process Executive Positions

Secrets of Work Non-Voice Process Executive Positions Job Description: Responsibilities: Omnichannel Support: Handle and address consumer questions via internal ticketing systems, web chat, and email. Back-Office Processing: Accurately enter data, verify documents, and update accounts in the CRM Customer Relationship Management system. Query Resolution: Provide precise, succinct, and detailed textual instructions to troubleshoot technical or service-related issues. Multitasking: Maintain professional language and prompt response times when managing two to three concurrent chat conversations in chat processes. Documentation: Keep thorough records of all customer interactions, including the type of question asked and the answer given. Quality Compliance: Use standardized templates and "Brand Voice " rules while tailoring responses to the demands of individual customers. KPI Management: Achieve or surpass operational goals like First Contact Resolution FCR, Customer Satisfaction CSAT, and Average Response Time ART. Experience: 0 to 3 yrs Education: Any Basic Degree If Interested Please do Send your CV along with you Informations as below to mail Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: If applicable Current/Last Drawn Salary Monthly/Annual: Notice Period: Warm regards, HR- Maria