Semi-Voice Process Executive Telecom Operations

Semi-Voice Process Executive Telecom Operations Job Description Experience: 0 to 3 yrs Salary: Based on Company Norms Education: Any Basic Degree Location: In And Around Chennai Your Duties: Manage a hybrid queue of client touchpoints with blended interaction management, answering complicated questions via incoming and outgoing calls while managing concurrent email, SMS, and chat loops. Transactional Data Processing: During call downtown windows, carry out back-office data processing, including customer account verification, document layout approval, and data change processing. First-Contact Problem Solving: Understand client concerns in both written and spoken forms, then use business policy guidelines to provide prompt, precise responses. CRM & Status Tracking: To monitor lifecycle resolutions, input precise, real-time records of each phone call and written email exchange into the company CRM system. SLA Threshold Adherence: Maintain operational metrics for both channels, adhering to Turnaround Time (TAT) targets on written tickets and meeting target Average Handling Times (AHT) on calls. Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: We invite you to apply and explore this exciting opportunity! Warm Regards, HR - Maria