Voice Process Executive Contact Center Voice Operations

Voice Process Executive Contact Center Voice Operations Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: If applicable Current/Last Drawn Salary Monthly/Annual: Notice Period: Job Description: Responsibilities: Live client Query Resolution: As the main point of contact for client complaints, billing concerns, service requests, and account updates, competently handle a large volume of incoming or outgoing voice calls. Active Troubleshooting & Diagnostics: actively listening to customer statements, promptly identifying the underlying problems, and walking callers through technical troubleshooting loops or account verification procedures step-by-step. Customer Satisfaction Performance CSAT: Aim for high CSAT, Customer Effort Scores CES, and Net Promoter Scores NPS by providing outstanding service on each interaction to meet and surpass individual KPIs. CRM Data Architecture Documentation: In real time, log, classify, and store comprehensive summaries of each client issue, discussion, and resolution step into the central client Relationship Management CRM software platform. Required Skills: Exceptional Verbal Communication Fluency: Excellent verbal communication abilities, such as expert language selection, clear pronunciation, attentive listening techniques, and a flexible speaking tempo. CRM and Telephone Platform Literacy: The ability to use cloud phone dialing services and enterprise CRM software with practical ease. Conflict De-escalation Mastery: The ability to calmly handle angry, nervous, or perplexed callers while transforming unpleasant interactions into satisfying client experiences. Multitasking and Navigating the Interface Speed: The capacity to study policy documents, update system sheets, and conduct database profile research while actively listening to a customer. Experience: 0 to 3 yrs Salary: Best in the Industries Immediate Joiner Mostly Preferred Interested Candidates Contact the HR ASAP Warm Regards, HR - Maria