BPO Call Center Executive

Key Responsibilities: & & & & & & & & & Handle inbound and/or outbound calls & & & & & & & & & Provide customer support, technical assistance, or sales services as per process & & & & & & & & & Maintain high levels of customer satisfaction & & & & & & & & & Follow international communication standards and scripts & & & & & & & & & Update CRM systems with accurate call details & & & & & & & & & Meet daily productivity, quality, and performance targets & & & & & & & & & Escalate complex issues to supervisors when required & & & & & & & & & Work in rotational/night shifts as per international time zones Required Skills & Qualifications: & & & & & & & & English communication skills& & & & & & & & & & Neutral accent and strong listening skills & & & & & & & & & Basic computer knowledge and typing proficiency & & & & & & & & & Customer-focused and target-oriented mindset & & & & & & & & & Ability to work in night/rotational shifts
Job Profile : BPO Call Center Executive
Industry : BPO