Transaction management non-voice process executives

Transaction management non-voice process executives Job Description Who you are: In accordance with corporate communication policies, reply to incoming consumer questions via live chat portals, official emails, social media feeds, and internal ticketing systems. Manage two to three live, concurrent customer chat sessions without sacrificing conversation quality while maintaining a high standard of typing accuracy and quick response times. Determine the underlying cause of a problem by examining customer written logs, error screenshots, or billing histories. Then, provide concise, detailed text remedies. To keep a clean interaction history, enter thorough case facts, customer preferences, and resolution processes into the Customer Relationship Management CRM program. Experience: 3 to 6 yrs Location: Chennai Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: If applicable Current/Last Drawn Salary Monthly/Annual: Notice Period: Apply now to become our next Non Voice Process Executive HR - Maria