Exemplary Service Job for a Semi-Voice Process Executive

Exemplary Service Job for a Semi-Voice Process Executive Job Description Who you are: Depending on real-time traffic demands, seamlessly transition between incoming phone calls and text-based queues (web chat, emails, or app messaging). Provide precise, step-by-step instructions over the phone or via chat while analyzing client account problems, billing inconsistencies, or technical tracking difficulties. Maintain attention while overseeing two or three live web chat sessions at once, guaranteeing quick first responses and no dropouts. While adhering to brand rules, write concise, useful, and grammatically accurate responses to customer emails and chat tickets. Steer clear of confusing terminology. Update profiles and tag follow-ups in the Customer Relationship Management (CRM) system by recording comprehensive summaries of interactions across channels. Reach and sustain important personal goals, such as Quality Assurance (QA) scores, Chat Response Time, First Call Resolution (FCR), and Average Handling Time (AHT) for voice. Before making changes to order tracks, altering profile information, or providing financial reimbursements, make sure that client identification markers are safely checked. Experience: 3+ yrs Location: Chennai Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: Apply now to become our Next Semi Voice Process Executive! HR - Maria