Procedure Fidelity Semi-Voice Process Executive

Procedure Fidelity Semi-Voice Process Executive Job Description Experience: 0 to 3 yrs Salary: Based on Company Norms Education: Any Basic Degree Location: In And Around Chennai Your Duties: Blended Channel Engagement: Oversee a mixed process that includes digital communication queues emails, chat logs, or tickets and real-time voice calls inbound or outgoing verification. Consultative Problem Solving: Respond to direct consumer contacts to address complicated grievances, then smoothly transition to backend system consoles to handle necessary modifications, updates, or scheduling requests. Document Verification & Data Validation: Examine client identification documents, financial applications, or order invoices while on the phone or in between calls, making sure that all data points are accurate. Enterprise Database & Ticket Governance: Within the company 's Customer Relationship Management CRM program, log comprehensive call notes, record transaction statuses, document resolution procedures, and categorize query types. Follow-up Communication Architecture: Create personalized, expert emails or text updates to provide clients with a summary of intricate solutions after voice conversations. Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: If applicable Current/Last Drawn Salary Monthly/Annual: Notice Period: We invite you to apply and explore this exciting opportunity Warm Regards, HR - Maria