Semi-Voice Process Executive Help for Calls & Emails

Semi-Voice Process Executive Help for Calls & Emails Job Description Who you are: Oversee textual digital support channels in addition to a dual queue of incoming and outgoing phone calls. Make planned outgoing calls to clients, suppliers, or internal divisions to get clarification on account information, gather any missing paperwork, or verify the status of resolutions. During or in between call queues, accurately enter data, update accounts, verify documents, modify orders, and process claims and tickets using internal CRM systems. Apply precise disposition codes in real time across customer support platforms, categorise question categories, log call results, and keep clear interaction notes. Regularly achieve or surpass each goal KPI, such as Turnaround Time, Quality Audit Scores, Average Handling Time, and First Contact Resolution. Experience: 3+ yrs Location: Chennai Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: Apply now to become our next Semi Voice Process Executive! HR - Maria