Non-Voice Process Executive Offer for Career

Non-Voice Process Executive Offer for Career Job Description: Responsibilities: Digital Communication & TicketResolution: Handle text-based customer enquiries through email, web chat, and digital ticketing channels, providing concise, grammatically correct, and solution-focused answers in accordance with standard standards and requirements. Back-Office Transaction Processing: Use Standard Operating Procedures to carry out high-accuracy back-office data processing operations, account updates, order processing, verification checks, and claim evaluations. CRM Systems & CaseManagement: Within enterprise CRM software and ticketing platforms, real-time recording of customer interactions, ticket tags, disposition codes, root-cause categories, and case notes. Quality Adherence & SLAEscalation: Identify complex situations or system exceptions and escalate them to Team Leaders or Subject Matter Experts while closely adhering to predetermined Turnaround Time and quality requirements. Process Efficiency & KnowledgeBase Utilisation: To troubleshoot client issues effectively while maintaining high data entry accuracy, make use of internal knowledge bases, macros, and common resolution workflows. Experience: 0 to 3 yrs Education: Any Basic Degree If Interested Please do Send your CV along with you Informations as below to Mail Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: Warm regards, HR- Maria