Executive in Customer Administration Non-Voice

Executive in Customer Administration Non-Voice Job Description: Responsibilities: Non-Voice Customer Support & Communication: Use live chat, email ticketing systems (Zendesk, Freshdesk, Salesforce Service Cloud), and web forms to quickly, empathetically, and professionally handle incoming customer enquiries, requests, and complaints. Back-Office Transaction & Data Processing: Process back-office transactions accurately while closely following client instructions and operational standard operating procedures (SOPs). This includes order inputs, account verifications, claims processing, billing adjustments, and document indexing. Data Validation & Quality Accuracy: To ensure 100% data integrity, error-free processing, and compliance with data protection requirements (GDPR, HIPAA, PCI-DSS), cross-examine, verify, and validate complex client datasets against internal databases. Workflow Escalation & Cross-Functional Coordination: Track escalations until they are fully resolved by identifying, classifying, and directing complicated technical or high-priority customer concerns to internal departments, technical leads, or second-tier support. Procedure for Standard Operations (SOP) Adherence: To guarantee constant quality scores and no client SLA violations during daily processing, stay up to date with changing process knowledge bases, product upgrades, and workflow rules. Experience: 0 to 3 yrs Education: Any Basic Degree If Interested Please do Send your CV along with you Informations as below to Mail Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: Warm regards, HR- Maria