Executive in Customer Relations with Semi Voice

Executive in Customer Relations with Semi Voice Job Description Duties: Hybrid Voice & Non-Voice Customer Interaction: To explain, confirm, and address customer enquiries that call for both direct verbal communication and written documentation, conduct inbound and outbound phone interactions in addition to live chat and email ticketing. Back-Office Transaction & Case Resolution: Following initial voice or non-voice customer interaction, process backend transactions, document verification requests, account updates, order adjustments, and claims processing while closely following Standard Operating Procedures. Data Accuracy & Verification: Verify provided paperwork, transaction logs, and customer records against internal databases and systems to guarantee high data precision, adherence to data protection regulations (GDPR, HIPAA, PCI-DSS), and error-free processing. Escalation and Cross-Functional Coordination: Track cases through resolution while providing consumers with updates via chat, email, or a quick callback. Identify, look into, and forward complicated multi-channel issues, payment inconsistencies, or technological glitches to second-tier specialised teams. Focus Skills: Hybrid Communication & Multi-Tasking Mastery: Professional written English fluency, typing speed, and grammar for chat and email exchanges combined with excellent spoken English communication for quick client calls. CRM & Multi-Channel Ticketing Platform Proficiency: Practical expertise with backend data management interfaces and integrated customer support technologies at the same time. Problem-Solving & Data Verification Capability: Excellent analytical skills to do precise backend modifications, identify inconsistencies during live interactions, and cross-check data across several platforms. Adaptive Workflow & SLA Discipline: The capacity to maintain short handle times and high quality scores while smoothly switching between voice conversations, chat queues, email responses, and back-office duties under strict operating deadlines. Apply now to become an integral part of our growing team! With Regards, HR - Maria