Voice Process Job Delivering Quality Customer Experiences

Voice Process Job Delivering Quality Customer Experiences Job Description Experience: 0 to 3 yrs Salary: Based on Company Norms Education: 8th, 10th, 12th or Above Location: In And Around Chennai Your Duties: Respect organisational quality requirements and standard call scripts while competently handling a large volume of incoming and/or outgoing calls. Respond to consumer questions, fix problems with products or services, record grievances, and deliver precise, timely information. To comprehend the needs of the caller, identify the underlying issues, and offer suitable solutions or escalate when required, employ good questioning and active listening. Clearly and succinctly record all phone conversations, customer information, conversation notes, and case outcomes in the CRM or ticketing system. Keep track of important performance indicators, such as call quality, customer satisfaction, average handling time, and first call resolution. To guarantee timely follow-up and resolution of outstanding client cases, collaborate with technical teams, field services, or internal backend support. Throughout all phone conversations, adhere to confidentiality procedures, data privacy requirements, and communication rules. Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: We invite you to apply and explore this exciting opportunity! Warm Regards, HR - Maria