Customer Support Role - Building Material (0-5 Yrs) Anywhere In India/Multiple Locations (After-Sales/Customer Service)

-Flexible working options-Opportunity to make a positive impact-Work alongside & learn from best in class talentOur client is a modern, mobile-optimized website builder that s extremely easy to use. Their mission is to give everyone the power to unleash their individuality.- Their headquarters is currently based in Shanghai, China but they have deep Silicon Valley roots. They re backed by Y Combinator (W13), SV Angel, Fundersclub, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.The JobYour responsibilities will include:- Provide professional and friendly service through our email and live-chat channels.- Help others and be able to stay calm under pressure.- Translate client s product into Chinese.- Be given the tools to do so easily, and you translate regularly, and moderate others translations.Ideal CandidateThis project requires:- Customer support experience in a fast-paced environment- Great Chinese and English communication skills, both written and oral to be able to liaise effectively to different stakeholders across the region- Should love making customers happy- Should have the ability to assess each customer s issues- Knows how to deal with difficult customers/clients- Has good analytical and problem-solving skills- Has good accurate records keeping- Must be a good team player- Can work with minimal supervision- Ability to prioritize and multitask- Knowledge of Domains, SEO, and Analytics is a plus- Must be able to work remotely and full-time (at least 40 hours per week) (ref:updazz.com)

Payroll Type : Permanent