Assistant Manager - Service CRM (3-6 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

We are seeking a dedicated and experienced Assistant Manager to oversee our Service CRM operations in the Service & CRM department. Based in Manesar, this role requires a strong background in service management and customer relationship management within the automobile industry. The ideal candidate will have excellent organizational and leadership skills to drive service excellence and enhance customer satisfaction.Key Responsibilities:- Manage and oversee the Service CRM operations to ensure efficient handling of customer inquiries, complaints, and service requests.- Develop and implement strategies to enhance customer service processes and improve overall customer satisfaction.- Monitor and analyze service performance metrics to identify trends, areas for improvement, and implement corrective actions.- Collaborate with cross-functional teams to ensure seamless service delivery and resolution of customer issues.- Lead and mentor the CRM team, providing guidance, training, and support to ensure high performance and professional development.- Manage the service request and complaint resolution processes, ensuring timely and effective responses.- Develop and maintain strong relationships with customers, addressing their concerns and ensuring a positive service experience.- Utilize CRM software to track and manage customer interactions, service requests, and feedback.- Prepare and present reports on service performance, customer feedback, and improvement initiatives to senior management.- Stay updated with industry trends and best practices in service management and CRM to drive continuous improvement.Key Skills:Proven experience in service management and CRM within the automobile industry.Strong leadership and team management skills.Excellent communication and interpersonal skills.Proficiency in CRM software and service management tools.Strong analytical and problem-solving abilities.Ability to manage multiple tasks and projects effectively.Customer-focused with a commitment to delivering high-quality service. (ref:updazz.com)

Payroll Type : Permanent