ETMoney - Customer Experience Specialist (2-6 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Job DescriptionCustomer Service is one of the key functions at ET Money. It s one function where we directly interact with users, get insights and play a pivotal role in long-lasting relationships. Empathy and speed are two keys levers that help us manage the flow and create a positive experience for users. Role & Responsibilities :- You will have the responsibility of taking complete ownership in sorting out the queries of the prospective /existing investors so that he/she can invest /continue to be on our platform with no doubts/queries left in his/her mind.- You will play a key role in shaping the perception of customers about ET Money and help them invest in our platform.Skill Set Required :- You must have effective written and oral communication skills.- You must have strong knowledge of MF products.- You need to have good coordination skills and the ability to work with different teams.- You must have 2 years of experience in MF industry.-You must be NISM certified. (ref:updazz.com)

Payroll Type : Permanent