Customer Relationship Manager - BFSI (2-4 Yrs) Mumbai (After-Sales/Customer Service)

Roles and responsibilities:Shift timings: General shift6 days workingLocation: Lotus Corporate park, Goregaon East, Mumbai.1) Collecting and analyzing customer data2) Using CRM systems to manage relationships3) Developing new ways to meet customers needs4) Handling customer complaints5) Overseeing the interactions between customers and key team members.6) Creating and executing retention campaigns, contract renewals7) Collaborating with sales, marketing and operations teams to improve the customer experience8) Cross-selling and Upselling (ref:updazz.com)

Payroll Type : Permanent