Avishya - Executive - Sales & Customer Service (0-2 Yrs) Chennai (B2C/Retail/Channel Sales)

Avishya is an Omnichannel high end Indian Ethnic Apparel Retail Company. We sell finely curated Heritage Handloom Sarees and Dress Material from weavers & artisans from Across India.Job Description :Designation : Sales & Customer Service Executive (Only Chennai Candidates)Roles and Responsibilities :- Actively promote our range of heritage handloom sarees and clothing to potential customers who visit our website.- Understand customer needs and communicate how the product adds value to meet those needs.- Upsell or cross-sell additional products or services to maximize sales revenue.- Provide personalized recommendations and suggestions based on customer preferences.- Follow up with customers to ensure their satisfaction and encourage repeat purchases.- Communicate with Customers both pre and post purchase - Emails, Web chats, WhatsApp Chats, Phone Call.- Order checking and Quality Checks prior to shipping products to customers.- Follow up with Logistics for tracking shipments, and order fulfilment.- Make video product demos of sarees and clothes to customers who need more information.Key Skills :- English communication skills - Oral, Telephonic and Written- Pleasant and sweet temperament- Systematic follow ups with customers (ref:updazz.com)

Payroll Type : Permanent