Executive - Customer Relationship Management - Fashion/Textile (2-3 Yrs) Surat/Gujarat (After-Sales/Customer Service)

Key Skills :- Customer Relationship Management (CRM): Proficiency in managing customer relationships and maintaining a high level of customer satisfaction.- Communication Skills: Excellent verbal and written communication skills for engaging with clients and addressing their queries effectively.- Data Analysis: Ability to analyze customer data and provide insights to improve customer retention and satisfaction.- Problem-Solving: Strong problem-solving skills to handle customer complaints, concerns, and inquiries.- CRM Software: Experience with CRM software (e.g., Salesforce, Zoho, or similar) for tracking customer interactions and managing data.- Customer Retention Strategies: Knowledge of techniques and strategies for improving customer loyalty and retention.- Time Management: Ability to manage multiple customer accounts and prioritize tasks efficiently.- Sales Support: Provide assistance to the sales team by addressing customer needs and supporting sales processes.- Follow-Up and Feedback: Ability to conduct regular follow-ups with clients and gather feedback to improve services.Job Description :We are looking for a proactive and customer-focused CRM Executive to join our team in the Fashion/Textile industry in Udhana, Surat. The ideal candidate will play a key role in building strong customer relationships, ensuring high satisfaction, and driving customer loyalty.Responsibilities :- Manage customer accounts and maintain strong relationships with clients.- Act as the primary point of contact for customer inquiries, resolving issues promptly and effectively.- Update and manage CRM systems to keep track of customer information, interactions, and feedback.- Support the sales team in enhancing customer satisfaction and retention by providing necessary data and insights.- Regularly follow up with clients and conduct feedback sessions to assess their satisfaction levels.- Analyze customer data to identify trends, potential issues, and opportunities for improvement.- Develop and implement strategies to increase customer retention and loyalty.- Coordinate with internal teams to ensure that client needs are met and services are delivered as promised. (ref:updazz.com)

Payroll Type : Permanent