Advanced System Manager II

Department: DD and IT (Digital Data and IT) Product Supply
Are you passionate about managing IT systems? Do you have a knack for ensuring smooth operations and compliance? If so, we invite you to join us as a System Manager at Novo Nordisk. Read more and apply today for a life:changing career. Apply Now
The position
As a System Manager for OMP you will be responsible for supervising the day:to:day usage, operation, and maintenance of the system and / or services. You will also:
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Supervise the day:to:day usage, operation, and maintenance of the system and/or services. Monitor vulnerability warnings, namespace changes, and system unavailability.
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Act as a single point of contact, liaison, and escalation for all system and service:related matters. Ensure documentation of the system landscape is updated with changes.
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Manage the refresh of SAP environments interfaced to Opportunity Marketplace (OMP) and drive OMP upgrades.
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Coordinate changes in licenses with different Business Areas, Finance, and OMP in discussion with the License Owner.
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Manage the expectations of LoB, customers, and users concerning the use of the systems. Ensure the most appropriate levels of service are supplied to meet future business needs.
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Interact with regulatory authorities for audits and inspections (e.g., FDA). Assist the service provider in ensuring that existing services meet their service targets.
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Facilitate system strategy and risk management work in cooperation with key stakeholders. Conduct supplier assessments in collaboration with our supplier manager.
Qualifications
We realise that few people are experts at everything. But if you can nod your head at the following attributes, then you could be the person we are looking for:
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A degree in Information Technology, Computer Science, or a related field.
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Overall 8 years of IT experience. 5 years of experience with IT Systems /service management in a large and matrix organization.
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Experience in handling/managing end:to:end systems/applications, incident, problem, change expertise, and participating in audits (internal and external) required.
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ITIL experience is a must. Experience in or have worked or managed a system which integrates with SAP.
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Strong understanding of maintenance processes, compliance requirements, and supported business processes.
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Excellent communication and stakeholder management skills.
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Ability to work in a global, fast:paced environment.
About the department
You will be joining the DD and IT Product Supply unit at Novo Nordisk. This unit is responsible for more than 40 global IT systems, including the operation, maintenance, support, and development of these systems. Our strategic objective is to be the IT partner for the business, providing the necessary solutions and support to meet the production and supply chain needs worldwide. The systems we manage, including SAP logistics modules like Sales and Distribution (SD), Materials Management (MM), and Advanced Planner Optimizer (APO), are critical to the execution of key business processes across the organisation. We work on a global scale, supporting all areas of the business, from R and D to Sales, and our systems are used 24x7 by thousands of Novo Nordisk users worldwide.
Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100:year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognise the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them.
Job Type: Permanent