Customer Service Role (2-3 Yrs) Surat (After-Sales/Customer Service)

1. Client Communication : Serve as the primary contact for clients, responding to inquiries through phone, email, and in person.2. Event Information : Provide detailed information about wedding planning services, packages, and timelines.3. Issue Resolution : Address client concerns and resolve issues promptly, ensuring a seamless experience.4. Vendor Coordination : Liaise between clients and vendors to ensure smooth coordination of services like catering, photography, and decor.5. Appointment Scheduling : Schedule meetings, venue tours, and consultations between clients and vendors.6. Contract Assistance : Assist clients in reviewing contracts, ensuring they understand all aspects of services provided.7. Payment Management : Handle invoicing and payments, providing clarity on pricing and payment schedules.8. Feedback Collection : Gather feedback from clients post-event and handle any follow-up services.9. Client Relationship Management : Build strong relationships to promote client satisfaction and future referrals.10. Event Updates : Keep clients informed of any changes or updates to their wedding plans, ensuring transparency. (ref:updazz.com)

Payroll Type : Permanent