Learning Routes - Coordinator - Customer Support (0-2 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Industry : Education Sales IndustryEducation : Graduation/Post GraduationWork Experience : 0 - 2 years Job Type : Full TimeDepartment / Functional Area of the Job: Office CoordinatorKey Responsibilities:Loan Grievance Handling:- Address and resolve customer grievances related to loans in a timely and professional manner.- Maintain accurate records of all grievances and follow up on pending cases.- Coordinate with relevant departments to ensure prompt and effective resolution.Administrative Support :- Perform general office duties such as filing, data entry, and document management.- Assist in scheduling meetings, managing calendars, and coordinating appointments.- Ensure smooth office operations by managing office supplies and equipment.Excel and Data Management :- Utilize basic MS Excel skills to create and maintain spreadsheets for tracking and reporting purposes.- Input and manage data related to loans, grievances, and other office functions.- Communication- Serve as the first point of contact for customers and internal stakeholders regarding loan-related inquiries.- Communicate effectively with customers to gather necessary information and provide updates on grievance status.- Draft and distribute internal and external communications as needed.Qualifications :Proficiency in basic MS Excel.:-- Excellent verbal and written communication skills.- Experience in handling customer grievances, preferably in a loan-related or financial services environment.- Strong organizational skills with the ability to multitask and prioritize tasks effectively.- Ability to work independently and as part of a team.- High level of professionalism and attention to detail.Preferred Qualifications:- Excellent Communication Skills - Previous experience in a similar role within the financial services industry.- Knowledge of loan processes and regulations.Industry: Education Sales Industry (ref:updazz.com)

Payroll Type : Permanent