Implementation Consultant - Systems Integrations (3-7 Yrs) Bangalore (Systems/Product Software)

A little bit about us Were on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. Thats why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If youve ever bought something online, theres a good chance youve used our platform From the hottest new direct-to-consumer companies to retails most renowned brands, Narvar works with Levis, Estee Lauder, Coach, TUMI, and 500 other brands. With offices in San Francisco, London, and Bangalore, together weve served over 306 million consumers worldwide across 5 billion interactions, 38 countries, and 50 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. Were a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. The role : - Were looking for an Implementation Consultant for our Professional Services team who loves to build collaborative and lasting relationships with leading retail brands through technical leadership and execution.
-You will work on a portfolio of enterprise retail customers from requirements definition to system integration to deployment. What youll do : - Lead enterprise implementations and 3rd party integrations for our enterprise retail clients - Define customer experience and technical requirements to meet client business objectives - Integrate the Narvar platform with client order management systems, shipping carriers, and other solutions - Collaborate with client teams and use internal resources to actively identify and mitigate issues and manage risk - Prioritize client deliverables for our internal product, engineering, and design teams - Contribute to scalability of the consulting team with documentation, process optimization, and cross-training - Become proficient in industry best practices related to the post-purchase experience at leading retailers - Gather insightful product feedback from customers to help inform our future product roadmap What were looking for : - You have a minimum of 3 years experience in a customer-facing role - Proven experience working with web technologies such as API- s, HTML, CSS, and Javascript as well as an ability to use JSON files for configuration - Youre high-energy and radiate enthusiasm, poise, confidence, and professionalism - Youre comfortable in a fast-paced environment that requires strong time management and prioritization skills - Youre able to partner cross-functionally with both internal and external technical and business stakeholders - You can successfully deliver multiple projects simultaneously with meticulous attention to detail - Bonus points for experience with retail, e-commerce platforms, order management systems, inventory management, WMS, TMS, supply chain, or logistics - Experience architecting solutions, integrations, and system communications is a plus

Required Skills : English