Virtual Xcellence - IT Technical Support Engineer (1-3 Yrs) Delhi NCR (Others)

We have an urgent opening for IT Tech Support Engineer. Qualifications : B.Tech/B.E Degree in Information Technology, Computer Science or relevant field, Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus Experience : 1 to 3 years of experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician - Hands-on experience with Windows/Linux/Mac OS environments - Good understanding of computer systems, mobile devices and other tech products - Ability to diagnose and troubleshoot Hardware Software technical issues - Familiarity with remote desktop applications and help desk software - Excellent problem-solving and communication skills - Ability to provide step-by-step technical help, both written and verbal Responsibilities : - Identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues, including account setup and network configuration - Track computer system issues through to resolution, within agreed time limits - Refer to internal database or external resources to provide accurate tech solutions - Ensure all issues are properly logged - Prioritize and manage several open issues at one time - Follow up with management to ensure the IT systems are fully functional after troubleshooting - Prepare accurate and timely reports - Document technical knowledge in the form of notes and manuals. If interested, please share your updated resume ASAP. If you have any references for the same, please forward.

Required Skills : English