Sannam S4 - Salesforce Systems Administrator/Developer - Apex/Reporting Tools (6-12 Yrs) Bangalore (Systems/Product Software)

Reporting to the Manager of IT Application Development, the incumbent is responsible for providing administration, systems implementation, systems development, and technical support services for the Clients enterprise CRM system, Salesforce.
-The incumbent plays a business analysis, technical advisor, planning and operational role in customizing, developing and administering Salesforce.com and related AppExchange components with the express purpose of delivering on the goals and objectives of the Client.
-Always take a client-centric approach, the incumbent places a strong emphasis on usability and ensures all solutions provide an optimal experience for both internal clients (employees) and external clients (partners).
-The incumbent is responsible for working with internal clients to gather requirements and implement configuration and code changes including a definition of workflow and approval processes and custom object implementation. In addition, the incumbent will document system configuration and administrative processes.
-Furthermore, the incumbent will take a proactive approach to maintain and optimize the platform, providing technical advice, orientation, training, guidance, and direction to administrative and academic clients, end users as well as delegated Salesforce systems administrators.
-Leveraging strong client service, business analysis, planning, research, and technical skills, the incumbent will conduct research, develop training manuals and best practices which will serve as the benchmarks in the administration of the Clients Salesforce.com instance.
-The incumbent will keep abreast of Salesforce releases and features and make recommendations to the Salesforce architect and management team regarding implementation as required. Required Qualifications : - 3 years diploma/degree - Salesforce.com - System Administrator Certification and/or Platform App Builder Certification and/or Platform Developer Certification -Combination of at least 8 years- experience in IT: Salesforce Administration and/or Salesforce Development, Business Analysis and/or Project Management. Three of these years must be in Salesforce Development and/or Administration - In-depth knowledge of standard capabilities of Salesforce.com and have successfully expanded on those capabilities through the use of custom code (ie: Apex) and/or integration with external systems - Strong reporting background using standard reporting tools including standard Salesforce.com reporting functionality - Re-engineering experience updating an existing Salesforce.com configuration to provide solutions for reporting, workflows and enhanced functions - Demonstrated ability to translate complex business processes into technical requirements - Demonstrated experience in planning and implementation of system upgrades and customizations - Demonstrated experience in documenting CRM policies & procedures - Excellent verbal and written communication skills - Excellent interpersonal skills - Excellent client service skills - Experience in the Higher Ed industry an asset - Experience in the use of Higher Education Data Architecture (HEDA) an asset - Experience in migrating solutions to Lightning an asset

Required Skills : English