HT Media - Executive - Telecalling (1-4 Yrs) Mumbai (Telesales/Inside Sales/BPO)

Telecalling Executive for ISP Partners (OTT Pre-Sales, Renewals & Activations)Job Summary :We are seeking a dynamic and motivated Telecalling Executive to join our team. The ideal candidate will be responsible for handling outbound calls to ISP partners, focusing on OTT pre-sales, renewals, and activations. Proficiency in English, Hindi, and Marathi is mandatory.Key Responsibilities :- Conduct outbound calls to existing and potential ISP partners to promote OTT services.- Handle pre-sales inquiries, provide detailed information about OTT packages, and resolve any queries.- Manage renewals by reaching out to existing subscribers, explaining benefits, and processing renewals.- Assist with activations, guiding customers through the activation process and troubleshooting any issues.- Maintain accurate and detailed records of customer interactions and transactions.- Meet daily and monthly targets for calls, sales, renewals, and activations.- Provide excellent customer service and ensure customer satisfaction.- Collaborate with the sales and marketing team to develop effective strategies for customer acquisition and retention.- Stay updated with product knowledge and industry trends.Requirements :- Proven experience in a telecalling or customer service role, preferably in the ISP or telecom industry.- Excellent communication skills in English, Hindi, and Marathi.- Strong sales and negotiation skills.- Ability to handle customer objections and resolve issues effectively.- Proficiency in using CRM software and telecalling systems.- High level of patience, empathy, and professionalism.- Strong organizational skills and attention to detail.- Ability to work independently and as part of a team.- Minimum educational qualification : High School Diploma or equivalent; Bachelor s degree preferred. (ref:updazz.com)

Payroll Type : Permanent