Customer Service Specialist (1-3 Yrs) Vashi, Navi Mumbai (After-Sales/Customer Service)

Job Description : Customer Service Specialist- Projects the polished professional image all the time, Fluent in English,- Communication is clear and expressive in terms of speaking and writing- Basic Knowledge of Computers like Words, Excel, PowerPoint- Follows up on all prospects by using established sales systems- Complete all formalities of a member that joins/transfers/renews his membership- Makes courtesy calls to all new members once a month to maintain relationships and ensure the members are regular in using the Club- Enter Guest courtesy forms in the software- Make weekly reports- Actively participates in promotional activities both indoor and outdoorKey Responsibilities :- Handle Inbound Calls : Answer incoming calls from international customers, providing timely and accurate assistance.- Customer Support : Address customer inquiries, complaints, and requests in a professional manner, ensuring customer satisfaction.- Issue Resolution : Troubleshoot and resolve issues, providing effective solutions and escalating complex cases to senior team members when necessary.- Documentation : Maintain accurate records of customer interactions and transactions in the CRM system.- Product Knowledge : Stay updated on product and service information to effectively address customer needs.- Communication : Communicate clearly and effectively, ensuring a positive and professional tone in all interactions. (ref:updazz.com)

Payroll Type : Permanent