Executive - Customer Care (2-3 Yrs) Mumbai (After-Sales/Customer Service)

Post : Customer Care Executive Location : Mira Road, Mumbai Shift timings : Morning ShiftWorking days : Mon to SatExperience : 2 yearsSalary : 2LPA - 3LPANo of positions : 2- Female candidates onlyResponsibilities for customer service executive (CRM Executive) : - Listen to customers concerns, issues and questions - Resolve customers concerns and answer customers questions to your best ability - Maintain a positive attitude and calmly respond to customers complaints - Multi-task on different communication channels Case conversion.
-Promoting the product and company positively, answering questions and addressing concerns as they arise - Recommend possible products to meet the customers needs Refer issues and questions to managers if necessary - Complete the assigned tasks within the assigned SLA s.
-Maintaining a pleasant working environment for your team.
-Supporting the customer through an email/chat and phone calls.
-Offering exceptional customer service and satisfaction.
-Maintaining a healthy relationship with the clients.
-Adhering to the company s rules and regulations. Required Skills : - Experience in Customer service handling Inbound calls Education Qualification : - Candidate should have completed at-least HSC or higher - Ability to Multi-task with on different communication channels - Customer Relationship Management Skills - Case conversion skills - Good problem-solving abilities - Ability to meet deadlines and prioritize tasks - Excellent phone etiquette and active listening abilities - A quick learner and exceptional ability to make decisions - Phenomenal conflict-resolution/escalation handling skills - Dialer system and CRM knowledge will be an added advantage - Strong interpersonal skills Strong verbal communicator - Fluent in speaking English and regional language - Hindi and Marathi- Good knowledge of basic computer applications- Deadline 27th June (ref:updazz.com)

Payroll Type : Permanent