Executive - Customer Support (1-2 Yrs) Gujarat (After-Sales/Customer Service)

Job Timing : 9.00am TO 6.30pmKey Responsibilities :- Responding to customer inquiries via phone,- Resolving customer complaints and issues in a timely and professional manner- Providing product information and technical support to customers- Escalating complex issues to the appropriate departments- Assisting customers with account management and billing inquiries- Following up with customers to ensure their issues are resolved- Documenting customer interactions and transactions- Identifying and escalating priority issues- Collaborating with other teams to improve the overall customer experience- Contributing to the development of customer support resources- Adhering to company policies and procedures- Meeting performance targets such as response time and customer satisfaction- Keeping abreast of product updates and changes- Participating in training and development sessions- Identifying opportunities to enhance customer satisfactionRequired Qualifications :- Bachelor s degree in business, marketing, or a related field- Proven work experience in customer support or a similar role- Excellent communication and interpersonal skills- Strong problem-solving abilities- Empathy and a customer-focused mindset- Ability to multitask and prioritize in a fast-paced environment- Proficiency in using customer support software and CRM systems- Technical knowledge to troubleshoot basic customer issues- Ability to work well in a team environment- Attention to detail and accuracy in documentation- Flexibility to work in shifts and weekends- Ability to remain calm and professional under pressure- Continuous learning and adaptability to changes- Commitment to providing exceptional customer service- Understanding of customer service metrics and KPIs (ref:updazz.com)

Payroll Type : Permanent