Account Manager - Customer Service - West (1-4 Yrs) Mumbai/Surat (After-Sales/Customer Service)

- Job Title: Account Manager- - Job Type: Full-Time- - About Us:- Leading company, dedicated to providing innovative solutions and exceptional service to our clients. Our team is passionate, dynamic, and committed to driving success for our clients and our business. We are looking for a dedicated Account Manager to join our team and contribute to our growing success.- Job Summary:- - The Account Manager will be responsible for managing and nurturing client relationships, ensuring client satisfaction, and identifying opportunities for business growth.
-This role requires a proactive individual with strong communication and problem-solving skills, capable of understanding client needs and translating them into effective strategies.- Key Responsibilities:- 1.
-Client Relationship Management : - Develop and maintain strong, long-term relationships with clients.- Act as the main point of contact for assigned clients, addressing their needs and concerns promptly and effectively.- Conduct regular check-ins and reviews with clients to ensure satisfaction and address any issues.2.
-Account Growth :- Identify opportunities for upselling and cross-selling products and services to existing clients.- Collaborate with the sales team to develop and implement strategies for account growth.- Analyze client performance data to identify areas for improvement and growth.3.
-Project Management:- - Coordinate with internal teams to ensure timely and successful delivery of solutions according to client needs.- Manage project timelines, budgets, and deliverables, ensuring all client expectations are met.- Prepare and present reports on account status, including risk management and opportunity analysis.4.
-Strategic Planning:- - Understand client goals and objectives to develop tailored account plans.- Provide clients with strategic advice on best practices and market trends.- Participate in strategic planning sessions with clients to align their business objectives with our services.5.
-Problem Resolution:- - Address and resolve any client issues or complaints in a timely manner.- Work closely with internal teams to troubleshoot and solve problems as they arise.- Ensure a high level of client satisfaction through proactive management and resolution of issues.- Qualifications:- - Bachelor s degree in Business, Marketing, or a related field.- Proven experience as an Account Manager or in a similar role.- Strong communication and interpersonal skills.- Excellent organizational and multitasking abilities.- Ability to analyze data and create strategic plans.- Proficiency in CRM software and Microsoft Office Suite.- Strong problem-solving skills and the ability to handle challenging situations with ease.- What We Offer:- - Competitive salary and benefits package.- Opportunities for professional development and career growth.- A collaborative and supportive work environment.- Flexible working hours and remote work options.- Access to the latest technology and tools in the industry.- How to Apply:- - Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience. Please include Account Manager Application in the subject line of your email.- An equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.- Join and be a part of a team that values innovation, excellence, and client success. We look forward to welcoming you to our team! (ref:updazz.com)

Payroll Type : Permanent