Executive - Customer Service - BPO (1-3 Yrs) Chennai/Tamil Nadu (After-Sales/Customer Service)

Key Responsibility Area :- Responding to customer queries via call, chat, and Email.- Ensuring all agent KPI (Key performance indicators) are met, not limited to, AHT, NPS, Time on System, Quality scores.Eligibility Criteria :- Fluent speaking and writing ability in English.- Graduate.- At least 6 months of experience in the US international process is a must.- The age limit is not more than 35 years.- Comfortable with rotational night shifts is a must.- Basic knowledge of using computers.Benefits & Perks :- Two-way cab facility (Pick and Drop) is provided by the Organization.- Two consecutive weekly offs to manage work life balance.- Opportunity to earn extra cash through Over Time and Extra miler.- Lucrative Incentive program. (ref:updazz.com)

Payroll Type : Permanent