Safal Group - Executive - Customer Relationship Management (2-5 Yrs) Mumbai/Navi Mumbai (After-Sales/Customer Service)

About the company :The Safal Group is a renowned real estate developer with a strong focus on quality. They have successfully completed over 2900 houses across Mumbai and Navi Mumbai. The company is committed to delivering exceptional projects and aims to set new benchmarks in the industry.About the role :- Monitor relationships with existing customers through CRM systems- Ensure the CRM system provides an effective sales funnel- Develop and implement marketing techniques that will drive new customers- Plan and manage Welcome Email, calls, escalations, handover/possession etc.- Suggest new methods to address customers needs- Track marketing metrics and trends, like conversion rates- Assist with organizing promotional events to reach prospective customersQualifications :- Technical expertise with CRM and analytical systems- Strong communication skills along with a customer-oriented attitude- Graduate, MBA or PG in relevant field with 2-5 years of experience (ref:updazz.com)

Payroll Type : Permanent