Swageazy - Community Specialist (2-3 Yrs) Gurgaon/Gurugram (Marketing/PR/Advertising)

Join Us as a Community Specialist and Leverage Your Expertise! As a Community Specialist, you will be responsible for building, engaging, and nurturing a thriving online and offline community. You will act as the bridge between the company and its audience, ensuring positive and meaningful interactions. Your role will be crucial in maintaining a strong community presence, promoting brand values, and driving user engagement.About Us:At Swageazy, we re not just another company - we re a community of trailblazers, dreamers, and achievers. Swageazy is an all-in-one enterprise gifting platform assisting start-ups & modern workplaces to shop, store and deliver high-quality swag around the globe with click of a button. We are India s first platform that automates gifting for employees, customers, and prospects globally. You can put your employee gifting on auto-pilot with us and send gifts that they would love to keep.Our mission is we aim to achieve our vision through our tech-first approach, we have built a platform where you can curate a gift pack of your choice and we ll take care of the rest - from design assistance to last-mile delivery across India and International markets.and we re committed to creating a workplace where your ideas and aspirations can thrive.Key Responsibilities:Community Engagement:- Actively engage with the community across various platforms (social media, forums, blogs, etc.).- Respond to comments, questions, and concerns in a timely and professional manner.- Foster positive discussions and interactions within the community, encouraging participation.- Build relationships with community members, influencers, and advocates.Content Creation & Moderation:- Collaborate with the content team to create relevant and engaging content for the community (posts, articles, videos, etc.).- Moderate user-generated content to ensure it aligns with community guidelines and brand values.- Organize and manage events, webinars, or campaigns to boost community involvement.Community Development:- Help grow the community by identifying opportunities to expand.- Onboard new community members and provide them with resources and guidance.- Identify key community influencers and foster strong relationships with them.Feedback & Insights:- Gather feedback from the community and provide insights to internal teams (product, marketing, etc.).- Monitor and report on community performance metrics, such as engagement levels and sentiment analysis.- Stay informed on community trends and competitors to suggest improvements.Crisis Management:- Handle any community-related issues or crises calmly and professionally.- Escalate serious issues to the relevant departments and follow through to resolution.Key Skills & Qualifications:- Bachelor s degree in Marketing, Communications, or a related field.- 2-3 years of experience in community management, customer support, or social media roles.- Excellent verbal and written communication skills.- Strong understanding of social media platforms, online communities, and digital engagement strategies.- Empathy, patience, and the ability to handle difficult situations diplomatically. -Analytical skills to interpret community metrics and provide actionable insights.- Proficiency in using community management tools and social media platforms (e.g., Discord, Slack, Facebook Groups).Preferred Skills:- Experience with content creation and management.-Knowledge of SEO and content optimization.- Familiarity with online communities related to the industry.Why Join Us:- Here, you won t just be an employee; you ll be part of a family that encourages learning, growth, and innovation. We would like to hear from you if--You are interested in being a part of a young and fast paced environment; to implement market best practice.- You are keen to put in place strong processes, and systems, and this is a chance to work in a company which is not burdened by legacy systems.- You realise that you are joining the team at an early stage, and can play a pivotal growth role as the company grows; you are excited to be early at the table.- You care about people and your team members, and you want to influence positive changes at the workplace. (ref:updazz.com)

Payroll Type : Permanent