Process Expert - Customer Service - Logistics Firm (2-6 Yrs) Chennai (After-Sales/Customer Service)

- This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly- Our client is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.The Job :You will be responsible for :- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.- Handling case management.- Ensuring a high level of customer satisfaction.- Building strong product expertise and providing training & ongoing support as required.- Providing feedback and advocacy on customer pain-points to internal teams.- Handling inbound chats and emails in a professional manner.- Resolving customer inquiries and requests and ensuring strong customer satisfaction.- Working with various internal teams to ensure prompt and accurate order processing and delivery.- Escalating customer feedback as required.Ideal Candidate:- You have at least 2 years experience within a Customer Service or Customer Success role, ideally within the Consulting and Transport & Logistics industry.- You possess excellent interpersonal as well as written and verbal communication skills.- You are a strong team player who can manage multiple stakeholders- You are adaptable and thrive in changing environments- You are a strong networker & relationship builde (ref:updazz.com)

Payroll Type : Permanent