Technical Support Role (1-5 Yrs) Anywhere In India/Multiple Locations (After-Sales/Customer Service)

Technical Support Professional- Remote- 5 days workingReview Criteria :- Strong Technical Product Support profile- Mandatory (Experience) : Minimum of 2 years in a Technical Product Support role.- Mandatory (Soft Skill) : Excellent Communication Skills- Must Have Good understanding of web applications like HTML, CSS, JavaScript/jQuery (Note : Prior real-time experience in these technologies is not mandatory but must have done few personal/academic projects using frontend technologies)- Mandatory ( Company ) - Product CompanyRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.- Provide technical support to customers via email, chat and phone calls.- Create internal or external knowledge base articles/whitepapers.- Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies. (ref:updazz.com)

Payroll Type : Permanent