MOS - Executive - Customer Support (1-2 Yrs) Metros (After-Sales/Customer Service)

Customer care executives are the primary point of contact for customers and are responsible for many tasks, including :Customer satisfaction : Ensuring that customers are satisfied with the company s products and services Customer inquiries : Managing customer inquiries through phone, email, chat, or social media Problem resolution : Resolving customer complaints and issues in a timely manner Customer information : Providing accurate and timely information about products and services Customer accounts : Recording and managing customer accounts using CRM systems Customer feedback : Collecting customer feedback and conveying it to the team Customer service channels : Identifying customer service channels and solutions for managing customer concerns Performance metrics : Tracking key performance indicators (KPIs) such as customer satisfaction score (CSAT), net promoter score (NPS), and average handling time (AHT) Customer advocacy : Advocating for customer needs when the organization is working on a new product or brand strategy Customer rapport : Establishing a positive rapport with customers Customer appointments : Fixing appointments based on customer availability Customer orders : Managing the payment and delivery of customer orders Product selection : Helping customers choose the right product for their needs and budget Promotions : Informing customers of upcoming promotions or deals (ref:updazz.com)

Payroll Type : Permanent