Associate - Customer Service (0-3 Yrs) Mumbai (After-Sales/Customer Service)

Key Responsibilities :- Customer Interaction : Handle customer inquiries via phone, email, and chat, providing prompt and accurate information about products and services.- Issue Resolution : Identify customer issues and resolve them effectively, escalating complex problems to the appropriate departments when necessary.- Product/Service Knowledge : Maintain a thorough understanding of the company s products and services to provide accurate information and support.- Order Management : Assist customers with order placement, tracking, and processing returns or exchanges.- Documentation : Accurately record customer interactions and transactions in the CRM system, including details of inquiries, complaints, and actions taken.- Customer Feedback : Gather and document customer feedback, and provide insights to improve customer satisfaction and service processes.- Quality Assurance : Adhere to company policies and procedures to ensure consistent service delivery and maintain high-quality standards.- Sales Support : Identify opportunities to upsell or cross-sell products and services when appropriate to enhance customer satisfaction and meet business goals.- Team Collaboration : Work closely with other team members and departments to resolve customer issues and improve service efficiency.Language : English, Hindi & Malayalam (ref:updazz.com)

Payroll Type : Permanent