Silverbullet - Manager - Customer Success (0-1 Yrs) Mumbai (After-Sales/Customer Service)

- Build and maintain strong relationships with key stakeholders at assigned Manufacturers, Distributor and Custodies, including executives, decision-makers, and end-users.- Serve as the primary point of contact for clients, acting as their trusted advisor and advocate within the company.- Understand clients business objectives, challenges, and pain points, and proactively provide strategic guidance and best practices to drive value and ensure success.- Collaborate with cross-functional teams, including sales, product management, and support, to ensure seamless onboarding, adoption, and ongoing support for clients.- Drive client retention and expansion by identifying upsell and cross-sell opportunities based on clients evolving needs and business goals.- Develop and execute strategic account plans for assigned clients, outlining objectives, success metrics, and action plans.- Conduct regular business reviews with clients to assess performance, address concerns, and identify opportunities for improvement.- Monitor and analyse client usage data and metrics to identify trends, risks, and opportunities for improvement.- Collaborate with the product management team to provide feedback on product enhancements and new feature requests based on client feedback and market trends.- Stay up to date with industry trends and best practices in customer success management and share insights and knowledge with the team. (ref:updazz.com)

Payroll Type : Permanent