Customer Relationship Executive

& Analyze customer satisfaction levels and provide inputs into customer specific plans/strategies to ensure improved customer delight and reinforcement of brand image&

& Follow-up with customers at regular intervals to address their complaints and grievances and supervise the PSF (Post Sales Feedback)&

& Gather participation for campaigns and events by arranging special programs for different customer segments in close consultation with the Marketing team in order to build a stronger networking and clientele base&

& Participate in customer board meetings along with senior management to share feedback on customer experiences and track customer relations initiatives for better insight and comprehension of effectiveness of the CR programs