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Customer Support Role - BFSI (0-2 Yrs) Bangalore (After-Sales/Customer Service)

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by Updazz.com
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Job Specifications
Employment Type Full time jobs
Minimum Experience Fresher
Job Description
- Engage with customers through voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account information.
-Provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions.
-Assist customers in navigating online platforms and self-service tools, guiding them through account setup, payments, document submission, and other activities.
-Collaborate with internal teams (loan officers, underwriters, account managers) to resolve complex customer issues; escalate cases as necessary.
-Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.
-Maintain detailed records of customer interactions, transactions, and inquiries using the company s CRM system.
-Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs.
-Stay updated on industry trends, product updates, and company policies to provide accurate information to customers.
-Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques.
-Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction. Qualifications : - Bachelor s degree in any field.
-Prior customer service experience, preferably in voice support, is beneficial.
-Strong verbal and written communication skills; ability to understand and respond appropriately to complex situations.
-Familiarity with mortgage products, loan terminology, and the home buying process is advantageous.
-Proficiency in using CRM software and voice platforms.
-Excellent problem-solving skills with the ability to handle challenging customer situations with empathy.
-Detail-oriented with high accuracy in data entry and documentation.
-Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
-Flexibility to work various shifts, including evenings, weekends, and holidays as needed. (ref:updazz.com)

Payroll Type : Permanent
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About Employer
Updazz.com (Registered since July-2017)
LIVE CONNECTIONS PLACEMENTS PVT LTD
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