Customer Service Specialist (3-16 Yrs) Mumbai/Navi Mumbai (After-Sales/Customer Service)

- Immediate hiring thorough understanding , knowledge in Order processing - Quatation, Negoatiation, SO creation, Inventory management, Logistics, transaction.- Order to cash/OTC/O2C experience Responsibilities/Duties :- Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity.- Maintain a thorough knowledge of the company s products, applications, and service offerings within the assigned business portfolio.- Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence.- Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions.- Maintain service levels according to business prioritization.- Differentiate between customer requirements and the company s capabilities, choosing the best and most cost-effective solutions.- Support commercial strategies with Dow customers across multiple businesses.Required Skill :Customer Service:- Responding to customer inquiries, requests, and complaints via various channels (phone, email, chat, social media).- Providing information about products, services, and company policies.- Assisting customers in solving problems or addressing issues they may encounter.Problem Solving :- Investigating and resolving customer issues, complaints, or disputes in a timely and effective manner.- Escalating complex issues to higher levels of support or management when necessary.Communication Skills :- Communicating clearly and professionally with customers, colleagues, and other departments within the company.- Providing clear and concise information to customers in a manner they can easily understand.Sales Support :- Identifying opportunities for upselling or cross-selling additional products or services.- Collaborating with the sales team to provide support in achieving revenue goals.Business Process :- Developing and maintaining a deep understanding of the company s products and processes.- Keeping up-to-date with changes and updates to product/service offerings.Team Collaboration : - Collaborating with colleagues, especially in cross-functional teams, to resolve issues or improve processes. (ref:updazz.com)

Payroll Type : Permanent