Lenskart - Associate - Sales (0-4 Yrs) Cochin/Kochi/Cochin/Kochi (B2C/Retail/Channel Sales)

Title - Sales Associate Reporting to - Store ManagerResponsibilities - Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: - Driving Net Promoter Score - Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up - Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers - Understanding the POS system to ensure that the transactions are processed effectively - Being dedicated to customer satisfaction and resolving any concerns that the customer has - Presenting the customer with an optimal selection of products based on customer preferences - Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions - Achieving sales vs. Plan & SOP adherence - Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs - Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance - Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP - Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies - Minimum qualification: 12th pass; Graduates preferred - Ability to build rapport and trusting relationships - Ability to understand unstated needs of the customer and offer solutions - Clear communication and active listening skills - Ability to adapt to changing environment and openness to learn - Proactive task ownership, result-orientation, and customer-orientation - Ability to multitask and organize activities based on priority (ref:updazz.com)

Payroll Type : Permanent