Head - Sales - Travel (12-20 Yrs) Cochin/Kochi/Kerala (B2C/Retail/Channel Sales)

Location: Cochin (Work From Office)Experience: 12 YearsKey Responsibilities:- Develop and implement a customer experience standard and process aligned with the broader goals.- Establish customer service standards across all customer channels and touchpoints.- Customer Channels: Call centers, websites, retail office- Touchpoints: Emails, chats, WhatsApp, Facebook, airports, vouchers.- Maintain service standards by conducting audits of customer channels and touchpoints, gathering feedback, and implementing corrective actions.- Identify areas of improvement and optimize processes.
-Conduct training to ensure all teams adhere to customer experience standards.
-Manage case resolution for customer complaints across all touchpoints and channels. (ref:updazz.com)

Payroll Type : Permanent